Our IT choices are access decisions. What another organization files under “support” is, for us, the difference between someone being able to do the work and someone being locked out of it — so we treat the tools, the formats, and the documentation as access infrastructure rather than overhead.
That shapes what we choose and what we refuse. We prefer plain text and open formats, because folders and Markdown outlive every app you will ever read them in. We build on the open web and open source, because distributed, text-first, asynchronous work is itself an access practice — communication is oxygen, and a tool that only works in real time locks out half of us. And we stay wary of technoableism and platform decay: new is not the same as good, and every enshittified platform was once pleasant to its users.
We write it down because capacity here is real, finite, and variable. A setup that only works while one person is at full strength is not a setup — it is a single point of failure with a person inside it. So these pages are written for whoever picks this up next, including future us on a worse day.
And we default to open about our own machinery. Our backup practice, our publishing stack, our knowledge system, and a template for building your own are all public — not as performance, but because everyone can contribute and none of this is worth hoarding.
IT here is not a help desk.
It is how we keep each other’s work reachable.
Here is where we document the tools, the formats, and the workarounds that actually hold up at human scale.